FREQUENTLY ASKED QUESTIONS

Add any products to your quote basket, upload your logo, and send the basket to us. We reply with a detailed quote within two working hours during business hours (Mon–Fri, 9:00–17:30 GMT). You can also call 0800 123 4567 or email hello@bespokepromos.co.uk if you would rather describe the brief and let us suggest products.

The minimum is shown on every product page, because it varies by item and by branding method. Many products can be ordered in very small quantities, while some print techniques carry their own minimum run. The product page shows the exact minimum for the item and print position you have selected before you request a quote.

Yes. Every product page has a live price calculator. Choose your colours, quantity and print positions and it shows the per-unit and total price, including print setup costs, before you contact anyone. Prices fall automatically at 50, 100, 250 and 500 units.

Standard delivery is 3–5 days once artwork is approved, with rush options available when a deadline is tight. Because branded goods are produced to order, the print method and quantity affect the schedule — your quote confirms the delivery date for your specific job.

Bespoke Promos is a business-to-business supplier. Customers are typically companies, agencies, schools, charities and event organisers ordering branded merchandise for staff, clients or events. Every business client gets a named UK account manager.

Screen print, embroidery, laser engraving, pad print, sublimation and full-colour digital print. The methods available depend on the product's material and shape — each product page lists the techniques it supports, the print positions, and the maximum print area for each position.

PNG, SVG or PDF. Vector artwork (SVG or PDF) gives the cleanest result at any size and is preferred for screen print, engraving and embroidery. If you only have a PNG, send the highest resolution version you have and we will tell you whether it will reproduce well.

Yes, and it is free. Upload your artwork on any product page and it renders your logo on the product image straight away, so you can judge placement and scale before requesting a quote. Before anything is produced we also send a proof for you to approve.

It depends on the technique. Screen print and pad print are priced per colour, so a one-colour logo costs less than a four-colour one. Sublimation and digital print reproduce full colour at a single price. The price calculator on each product page updates as you change the number of colours.

Most print techniques carry a one-off setup cost per position and per colour, which is why the per-unit price drops sharply as quantity rises. The calculator on each product page shows setup separately from the per-unit cost, so you can see exactly what you are paying for.

2,000+ products — 14,000+ SKUs once colours and sizes are counted — across 14 categories: bags and travel, clothing and wearables, drinkware and lunchware, technology, office and writing, tools and keyrings, lanyards and events, outdoor and leisure, home and wellness, kitchen accessories, kids and games, headwear, umbrellas and rainwear, and seasonal gifts.

Drinkware (reusable bottles and travel mugs), tote and drawstring bags, notebooks and pens, and power banks and cables are consistently the most requested branded items for staff gifts, event giveaways and client welcome packs. Clothing — polos, t-shirts and softshell jackets — is the usual choice for staff uniform and team kit.

Yes. The range includes organic cotton, recycled materials and FSC-certified paper products, labelled so you can filter for greener options. If sustainability is a requirement for your order, tell your account manager and we will put together a shortlist that meets it.

Yes. The website shows our core stocked range, but we source beyond it regularly. Send us the brief — the product, quantity, budget and deadline — and we will come back with options. Contact hello@bespokepromos.co.uk or call 0800 123 4567.

Yes. Stock levels come from a live supplier feed, and products that are out of stock are removed from the catalogue listing automatically rather than being left up. Because the feed updates continuously, your quote confirms availability for the quantity you actually need.

Prices shown are per unit and exclude VAT. They cover the product itself; branding is added on top and is shown separately as soon as you select a print position, so you always see the product cost and the print cost as distinct figures.

Yes, in two ways. The per-unit product price falls at 50, 100, 250 and 500 units, and the one-off print setup cost is spread across more items — so doubling a quantity usually costs far less than double. The price calculator shows the effect immediately as you change quantity.

All prices are in pounds sterling (GBP).